Help

Need Help? We’re Here for You.

Choose the support that fits your needs:

• MemberCard Technical Support – Get help with troubleshooting, bugs, or system issues.

• WTIU PBS Passport Technical Support – Get help logging into your account on your streaming device, or troubleshooting your account. For phone support, please contact PBS at 844-532-9848, M-F 10am-11pm EST.

• Account & Billing – Questions about your payments or account details? Do you want to cancel your sustaining membership? Your Membership Department is happy to help at rtvmbr@iu.edu or 812-855-6114.
  * For your protection and privacy do not email your credit card information.

• What if I'm missing my program guide or thank-you gift?
  Your program guide and MemberCard will arrive to you within a few weeks of your contribution. If you don’t receive one of the monthly program guides at any point throughout the year, give us a call at 812-855-6114. We’ll confirm your address and account are up to date and send you a new copy.

  Thank-you gift delivery takes about four to six weeks. If your gift is taking longer, we will try to notify you with updates. If you discover your gift is wrong or damaged upon receipt, we will gladly replace it or offer an alternative in most cases*. Tickets to events are mailed separately from thank-you letters and are usually mailed closer to the event date. If you have any questions about your gift or tickets, call us at 812-855-6114.
  

* Tickets are nonexchangeable, and we do not give refunds for ticketed events if the event is occurring at the scheduled date and time. Wheelchair accessible seat requirements should be requested at the time of pledge due to limited availability.