911

Hamilton’s plan is to use money from the department’s budget to hire five community service specialists to respond to low-risk calls.

The 911 call center went down about five minutes past midnight after it had received more than 500 calls about gunshots being recklessly fired in celebration of New Year’s Day.

Twenty years ago, the country changed forever after terrorists flew commercial jets into the World Trade Center, The Pentagon, and a rural Pennsylvania field, killing thousands.