The Indianapolis International Airport has been named the ‘Best Airport in North America' for the 11 th year in a row.
Indianapolis won in the category for airports that serve 5 to 15 million passengers a year as determined by Airports Council International-North America as part of its Airport Service Quality awards.
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The award recognizes the best airports, as selected by passengers, for customer experience worldwide.
Passengers fill out surveys the day of their travel, and each airport is rated based on check-in processes, shopping, dining, cleanliness and ease of navigating the airport.
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The Airport Service Quality awards has close to 400 participating airports in 95 countries and is one of the world’s leading airport passenger satisfaction programs.
